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Pinangtree - About Us
  It is an implied term that, by using the Pinangtree Sdn Bhd website, you agree to accept our terms and conditions stated below.  
  Bookings / Reservations  
  • All rates are per residence (NOT per person)
• All residence rates are inclusive of government tax and service charge at the prevailing rates.
• We require that there is at least one person aged 21 or over staying at the apartments for each booking.
  All bookings are for a minimum stay of 2 nights up to 30 nights. For longer periods, please contact Pinangtree. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging an alternative reservation for you.  
  Shortly after you submit the secure online booking request form you will be notified by email of your reservation status, your booking reference the residence's location and the payment instructions. Your reservation will be confirmed via email when payment is received.   
  In the event that the resrvation of your choice is fully booked at the time of submitting your reservation request (complete with card details), Pinangtree Sdn Bhd will endeavour to offer you an alternative residence of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval.   
  Your email confirmation will usually be with you the same day if you booked between 9:00 and 16:00 (Malaysia time) Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 16:00 (Malaysia time) on Friday. We will always try to get the confirmation to you as soon as possible.   
  If for any reason you are unable to access the email address you gave us in the booking request form, please email us using an alternative email address as soon as possible, stating your details, at   
  Limitation of Liability  
  Pinangtree Sdn Bhd excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. Pinangtree Sdn Bhd shall not be liable for any loss or damage suffered as the result of the use of this website.  
  Our Website   
  All information and description of our residences are accurate up to the time they are posted on the website . Whilst we do our utmost to maintain accuracy and to check details wherever possible, Pinangtree Sdn Bhd cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.   
  Pinangtree Sdn Bhd also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.   
  Pinangtree Sdn Bhd makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site. It cannot accept responsibility for any changes or closures to local amenities or attractions listed within the web site or literature.   
  These terms do not affect consumer statutory rights.   
  Pinangtree Sdn Bhd reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that any such third party undertakes to comply with any such changes.   
  Cancellation Policy   
  Cancellation/No Show - No cancellation charge will be levied provided that Pinangtree Sdn Bhd receives a 14 days written notice before the Check In date. In this case, the guest will receive a full refund of payment made. For cancellation made between 7 to 14 days prior to the Check In date, one night's rental is charged. For cancellation less than 7 days, no refund will be made.   
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